TERMS OF SERVICE
Last Updated: January 1, 2025
OVERVIEW
Welcome to Lur Essence. These Terms of Service (“Terms”) govern your use of our website, products, and services. The terms “we,” “us,” and “our” refer to Lur Essence, LLC. By accessing or using our website and services, you agree to be bound by these Terms.
1. ACCEPTANCE OF TERMS
By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
2. ELIGIBILITY
You must be at least 18 years old to use our services. By using our website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.
3. PRODUCTS AND SERVICES
3.1 Product Information
We specialize in premium fragrances and perfumes. All product descriptions, images, and specifications are provided for informational purposes and may be subject to change without notice.
3.2 Availability
Product availability is subject to change. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion.
3.3 Pricing
All prices are listed in USD and are subject to change without notice. Prices do not include applicable taxes, duties, or shipping costs unless otherwise specified.
4. ORDERING AND PAYMENT
4.1 Order Process
By placing an order, you make an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order for any reason.
4.2 Payment
Payment is required at the time of purchase. We accept major credit cards, PayPal, and other payment methods as displayed on our website. All payments are processed securely through third-party payment processors.
4.3 Order Confirmation
You will receive an email confirmation once your order is successfully placed. This confirmation does not guarantee product availability or shipment.
5. SHIPPING AND DELIVERY
5.1 Shipping Policy
We ship to addresses within the United States and select international locations. Shipping costs and delivery times vary based on destination and shipping method selected.
5.2 Risk of Loss
Risk of loss and title for products pass to you upon delivery to the shipping carrier.
5.3 International Orders
International customers are responsible for all customs duties, taxes, and fees. We are not responsible for delays caused by customs processing.
6. RETURNS AND EXCHANGES
6.1 Return Policy
Due to the personal nature of fragrances, we accept returns only for unopened, unused products within 30 days of purchase. Original packaging and receipt are required.
6.2 Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery for a replacement or refund.
6.3 Return Process
To initiate a return, contact our customer service team at support@luressence.com. Return shipping costs are the customer’s responsibility unless the product was damaged or defective.
7. ALLERGIES AND SENSITIVITIES
7.1 Fragrance Sensitivity
Fragrances may cause allergic reactions or sensitivities in some individuals. Please review ingredient lists carefully before purchase.
7.2 Patch Testing
We recommend performing a patch test before using any new fragrance. Apply a small amount to your wrist and wait 24 hours to check for adverse reactions.
7.3 Disclaimer
We are not responsible for allergic reactions or sensitivities to our products. If you have known allergies, please consult the ingredient list or contact us before purchasing.
8. INTELLECTUAL PROPERTY
8.1 Trademarks
“Lur Essence” and all related logos, trademarks, and trade names are the exclusive property of Lur Essence, LLC.
8.2 Content
All website content, including text, images, graphics, and product descriptions, is protected by copyright and other intellectual property laws.
8.3 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only.
9. USER CONDUCT
9.1 Prohibited Activities
You agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our website
- Post or transmit harmful, offensive, or inappropriate content
- Violate any applicable laws or regulations
9.2 Account Security
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
10. PRIVACY
Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your personal information.
11. DISCLAIMERS
11.1 Website Availability
We do not guarantee that our website will be available at all times or free from errors, viruses, or other harmful components.
11.2 Product Disclaimers
Products are sold “as is” without warranties of any kind, except as required by law. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Lur Essence shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising from your use of our products or services.
13. INDEMNIFICATION
You agree to indemnify and hold harmless Lur Essence, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our products or violation of these Terms.
14. FORCE MAJEURE
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions.
15. GOVERNING LAW
These Terms are governed by the laws of the State of [Your State], without regard to conflict of law principles. Any disputes shall be resolved in the courts of [Your State].
16. SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
17. MODIFICATIONS
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.
18. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lur Essence regarding your use of our services.
19. CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us at:
Lur Essence
Email: support@luressence.com
By using our website and services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.