PRIVACY POLICY
Last Updated: January 1, 2025
L’Essence manages this store and website, including data, content, features, tools, products and services to offer you, the customer, a curated shopping experience (the “Services”). L’Essence is powered by Shopify technology that allows us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you use our Services.
INFORMATION WE COLLECT
Information You Provide to Us
We collect personal information that you voluntarily provide to us when you:
- Create an account
- Make a purchase
- Subscribe to our newsletter
- Contact us for customer support
- Participate in surveys or promotions
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Payment information (credit card details, billing address)
- Account credentials (username, password)
- Purchase history and preferences
- Communications with us
Information We Collect Automatically
When you visit our website, we automatically collect certain information about your device and usage, including:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfill your orders
- Provide customer service and support
- Send you important updates about your orders
- Communicate with you about our products and services
- Personalize your shopping experience
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
INFORMATION SHARING AND DISCLOSURE
We may share your personal information in the following circumstances:
Service Providers
We work with third-party service providers who help us operate our business, including:
- Payment processors
- Shipping and logistics companies
- Email marketing platforms
- Analytics providers
- Customer service platforms
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or illegal activities
- Ensure the safety of our users
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
DATA RETENTION
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
YOUR RIGHTS
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Restriction of processing
- Data portability
- Objection to processing
To exercise these rights, please contact us using the information provided below.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic
- Provide personalized content
- Improve our services
You can control cookies through your browser settings, but disabling them may affect your ability to use certain features of our website.
DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
INTERNATIONAL TRANSFERS
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws.
CHILDREN’S PRIVACY
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Last Updated” date.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
CONTACT US
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:
Email: support@luressence.com
For purposes of applicable data protection legislation, we are the data controller of your personal information.
This Privacy Policy is designed to ensure transparency and protect your personal information in accordance with applicable laws and regulations.