SHIPPING POLICY
Last Updated: January 1, 2025
OVERVIEW
At Lur Essence, we are committed to providing you with an efficient and secure shopping experience. Below is our comprehensive shipping policy:
SHIPPING AREAS
We ship within the United States and to select international destinations. If your location is not within our shipping areas, please contact us at support@luressence.com for more information about possible shipping arrangements.
Domestic Shipping: Available to all 50 US states
International Shipping: Available to select countries (shipping rates and restrictions may apply)
PROCESSING TIMES
Order Processing: All orders are processed within 1-3 business days after payment confirmation.
Business Days: We do not process or ship orders on weekends or federal holidays.
Peak Seasons: During high-demand periods (holidays, sales events), processing times may extend to 3-5 business days.
Shipping Delays: Delays may occur due to external factors such as weather conditions, customs clearance, or carrier logistics issues.
SHIPPING COSTS
Standard Shipping: Shipping costs are calculated at checkout based on destination, package weight, and dimensions.
Express Shipping: Available for faster delivery at an additional cost.
Free Shipping Promotions: We occasionally offer free shipping on orders that meet certain requirements. Check our current promotions for details.
International Shipping: Additional fees may apply for international orders, including customs duties and taxes.
DELIVERY TIMEFRAMES
Standard Domestic Shipping: 5-7 business days
Express Domestic Shipping: 2-3 business days
International Shipping: 7-21 business days (depending on destination and customs processing)
Delivery times are estimates and may vary based on location and external factors.
ORDER TRACKING
Once your order has been shipped, you will receive an email confirmation with:
- Tracking number
- Carrier information
- Instructions for tracking your package
- Estimated delivery date
You can also track your order by logging into your account on our website.
SHIPPING ISSUES
Incorrect Address
- Ensure you provide an accurate shipping address during checkout
- Lur Essence is not responsible for packages not delivered due to incorrect or incomplete addresses
- Address changes after order placement may incur additional fees
Lost or Damaged Packages
- If your package is lost or arrives damaged, contact us immediately at shipping@luressence.com
- We will work with the carrier to resolve the issue and ensure you receive your order
- Claims must be reported within 7 days of the expected delivery date
Customs and Duties
- For international orders, customers are responsible for any customs duties, taxes, or fees that may apply
- These charges are determined by your local customs office and are not included in our shipping costs
- Lur Essence is not responsible for delays caused by customs processing
DELIVERY ATTEMPTS
Failed Delivery: If delivery fails due to recipient unavailability, the carrier will typically make 2-3 delivery attempts.
Package Return: Packages returned to us due to failed delivery attempts may be subject to additional shipping charges for re-delivery.
Pickup Options: Some carriers offer package pickup at local facilities if home delivery is unsuccessful.
SPECIAL SHIPPING CONSIDERATIONS
Fragile Items: Perfumes are carefully packaged to prevent damage during transit.
Temperature Sensitive: We take precautions to protect products from extreme temperatures during shipping.
Signature Required: Some high-value orders may require signature confirmation upon delivery.
RETURNS AND EXCHANGES
For information about returns, exchanges, and refunds related to shipping, please refer to our Return Policy.
CONTACT INFORMATION
For shipping-related questions or concerns, please contact us:
Lur Essence
Email: support@luressence.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
POLICY UPDATES
We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated policy.
Thank you for choosing Lur Essence. We appreciate your business and strive to provide the best shipping experience possible.